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Auto Attendants

Greet callers with recorded messages that offer touchtone choices and connect callers to extensions. It's like having your own receptionist 24 hours a day. There are 9 levels of auto attendant, so you can offer multiple options for callers. 

Dial-By-Name Directory

Callers can select an extension by dialing the name of the person they want to reach.

Music on Hold

Play music or custom-made announcements for callers on hold. 

Multiple Languages

Hello.
NCS Voice speaks fluent English, French or Spanish. You can let your customers select the language of their choice when the auto attendant answers, and the prompts at individual extensions can use different languages.

Ring Groups

Send calls to all local extensions in a department. Ring more than one extension simultaneously and use different ring patterns to identify types of calls. 

Call Queue

If an extension or ring group is busy, the caller gets the option to leave a message, remain on hold, or return to the auto attendant. At your extension, you get notified of queued inbound calls. 

Mode Scheduling

Handle incoming calls differently at different times of the day, days of the week and on holidays. NCS Voice can professionally handle calls during and after regular business hours.

Call Conference

Connect up to 10 parties on one phone call.

Call Hold
Transfer/Park

Hold calls. Transfer calls to office or cell phone, ring groups, or voicemail. 

Automatic Hotline Calling

Automatically dial a set number when a specific phone is picked up. Perfect for door phones.

Voicemail

Built-in voicemail saves you paying monthly for phone company voicemail, and it's centralized, so you don't have to check different mailboxes for cell and office phones.

Call Back/Call Bridge

Access your office long distance savings plan from anywhere around the world. Lets your long distance savings plan travel with you

Automatic Route Selection

Automatically send certain kinds of outgoing calls through specific phone lines. All long-distance calls, for example, can use a specific line or group of lines. 

Toll Restriction

Prevent unauthorized long-distance calling from any local extension. 

Call Detail Record Logging

Assign accounts to calls and track length of calls for billing of professional services. 

Remote Management

Change configuration of the system remotely.

Hunt Group Balancing

Ensure that your outgoing calls find and use phone lines in the best way possible for your business.

Auto Fax Detection

Automatically route faxes without wasting money on a dedicated fax line.

Connect Anywhere

Any phone, anywhere, can be added as an extension of the system. Integrate mobile and tele-workers, stay connected anywhere, and give your customers a single number to contact you. 

Voicemail to E-mail

Receive e-mail notification of new voicemail, with or without the message attached as an audio file. 

Call Cascade

If your extension is busy, not answered, screened, or on do not disturb, calls can ring a sequence of other extensions or ring groups. With call cascade, NCS can make several attempts to locate you before sending the caller to voicemail.

Call Forward

Send calls to any other local or remote extension, to a ring group, or voice mailbox. 

Call Waiting

If another call comes in while you're on the phone, you are notified and the caller ID is displayed. You can easily toggle between calls.

System Speed Dials

Store up to 100 numbers on your system for easy access.

Caller-ID Routing

Handle calls differently based on where they come from. Ensure critical calls get instant access, and telemarketers don't.

Intercom

Place calls from one extension to another.

Public Announcement

NCS can be connected to a PA system, or announcements can be made through the speakers of selected NCS telephones. 

Call Pickup

Pick up calls from other extensions.

Distinctive Ring

You can have different kinds of calls handled in different ways. NCS supports telephone company distinctive ring features.

Call Screening

Records a caller's name, then plays it to the recipient, who can accept or redirect the call.